Terms of Service & Privacy Policy

1. Acceptance of Terms

By accessing or using HomeTracker ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

2. Description of Service

HomeTracker is a home maintenance management platform that helps users track, schedule, and manage maintenance tasks for their properties. Our service includes:

• Maintenance scheduling and reminders
• Photo documentation and history tracking
• Contractor network access
• Multi-property management
• Cost analysis and reporting

3. User Accounts and Responsibilities

To use HomeTracker, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your contact information remains current
• Using the service in compliance with all applicable laws

4. Acceptable Use

You agree not to use HomeTracker to:

• Upload malicious code or attempt to breach our security
• Share inappropriate, offensive, or illegal content
• Violate any applicable laws or regulations
• Attempt to reverse engineer or copy our software
• Use the service for any commercial purpose without authorization

5. Subscription and Payment

HomeTracker offers both free and paid subscription plans. For paid plans:

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days' notice to existing subscribers
• Your subscription will auto-renew unless cancelled

6. Intellectual Property

HomeTracker and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of your data but grant us a license to use it to provide our services.

7. Limitation of Liability

HomeTracker is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages resulting from your use of the service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Termination

You may terminate your account at any time. We may suspend or terminate your account if you violate these terms. Upon termination, your right to use the service ceases immediately, though these terms continue to apply to any prior use.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile details
• Property Information: Property addresses, photos, and maintenance records
• Maintenance Data: Task details, schedules, photos, and completion records
• Communication: Messages sent through our platform and support requests

Information We Collect Automatically

• Usage Data: How you interact with our service, features used, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Location Data: General location for weather-based maintenance recommendations (with your consent)
• Analytics: Performance metrics and crash reports to improve our service

2. How We Use Your Information

We use your information to:

• Provide and maintain the HomeTracker service
• Send maintenance reminders and notifications
• Improve our features and user experience
• Connect you with verified contractors (with your consent)
• Provide customer support and respond to inquiries
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

• With Your Consent: When you explicitly authorize sharing (e.g., with contractors)
• Service Providers: Third-party services that help us operate (e.g., cloud hosting, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your information:

• Data encryption in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure data centers with physical and digital protections

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have several rights regarding your personal information:

Managing Email Communications

You can control the emails you receive from HomeTracker in the following ways:

• Dashboard Settings: Log into your HomeTracker account and navigate to the "Notifications" tab in your dashboard to toggle email notifications on or off
• Contact Us: Email us directly at support@myhometracker.app to update your preferences

Note: Even if you opt out of marketing emails, we may still send you important account-related communications such as security alerts, billing notifications, and service updates.

To exercise other data rights, contact us at support@myhometracker.app.

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account Data: Retained while your account is active and for 30 days after deletion
• Maintenance Records: Retained for 7 years for historical property value
• Communication: Support tickets retained for 3 years
• Analytics: Aggregated, anonymized data may be retained indefinitely

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

8. Children's Privacy

HomeTracker is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated policy.